If you are not fully satisfied with HEMP, please let us know. We want to make things right but would like to understand your dissatisfaction with our products and experience more. Please email us at firstname.lastname@example.org for more information. Note, the customer is responsible for return shipping costs. When the product is received, we will process a refund. We will accept returns and refunds for 30 days after purchase. For any international shipments, HEMP will not refund if the shipment is lost, or held by customs.